Shipping: Delayed or Lost Order

We do our best to ensure that all orders are processed, shipped, and delivered in a timely manner. Once your order leaves Bourn Adventure Gear it is placed in the capable hands of the United States Postal Service (USPS) for delivery. 

To learn more about the shipping methods we utilize, please click on one of the following options below:

• Domestic
• International

​Your Bourn Adventure Gear order should have a unique USPS tracking number associated with it. This number is typically sent out via an email once your order ships. Using the USPS mobile application or their website to track your package is a great way to stay updated on its arrival.  Occasionally, information pertaining to a package may not update in their system. Usually, this does not affect the delivery of your order, just the ability to accurately track it. 

Although the Postal Service employees do their very best to ensure your package arrives at your doorstep, occasionally it gets delayed or lost. This can happen for several reasons. Some of the most common include: 

• Wrong shipping address
• Incomplete shipping address
• Inclement weather
• Misplaced in a USPS sorting facility
• Misplaced during transit
• Stolen

​If your package is delayed, we ask that you please allow additional time for delivery. More times than not, the package does arrive within a few days. If your package fails to arrive or you are unable to track it, please contact us and we will do one of the following:

1. Send out a replacement order (applies to domestic customers only)
2. Refund your entire order (domestic and international customers)

​Typically we will discuss these options with you before taking action.

As mentioned earlier in this article, additional information as it pertains to your shipping location can be found in one of the following articles: Domestic or International  

We want you to show off your adventures through stickers, patches, and other products we offer; therefore, we will do our best to make sure you have them in hand!

Thank you for your interest in Bourn Adventure Gear. If you have additional questions that this article or others did not answer, please feel free to contact us by clicking here: Bourn Adventure Gear

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We don't just design adventure based products, we live them!
-Bourn Adventure Gear

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